FAQs
Questions, answered calmly.
A simple guide to how we work, what we make, and what to expect when planning a KindRoot kitchen, furniture piece or material order.
Before you begin
You don’t need to know everything before getting in touch.
Some clients come to us with full kitchen plans, measurements and a clear material choice. Others are right at the beginning and need help understanding what is possible.
These questions cover the basics, but if you’re unsure where your project fits, you’re always welcome to send us a message.
What we make
Do you make kitchen fronts?
Yes. We make replacement fronts for IKEA Metod, Howdens, Magnet, Wren, DIY Kitchens and other cabinetry systems. We can also work from bespoke dimensions where required.
Do you make your own cabinetry?
Yes. Alongside fronts, panels and furniture, we also make our own plywood cabinetry. This is quoted on a project-by-project basis, so please enquire for more information if you would like a fully KindRoot-made kitchen or furniture piece.
Where are your products made?
Our products are made in our workshop in Tunbridge Wells, Sussex. We manufacture in small batches and made-to-order quantities, allowing us to maintain quality while reducing unnecessary waste and overproduction.
Are your products mass-produced?
No. Most KindRoot products are made to order specifically for each project. This allows us to offer flexibility in sizes, finishes and details while avoiding unnecessary stock and waste.
Do you make furniture for other rooms?
Yes. Our materials and furniture can be adapted throughout the home, including kitchens, bathrooms, bedrooms, utilities, boot rooms and open living spaces.
Do you offer bespoke pieces?
Yes. Many of our pieces can be adapted in size, finish, handle style, worktop material and internal configuration. For more unusual projects, we can discuss bespoke design options as part of your consultation.
Materials & finishes
Are your materials FSC-certified?
Yes. Our timber-based collections use FSC-certified materials wherever possible, including high-grade European veneers on birch plywood cores.
What materials do you offer?
We offer a curated selection of oak, ash, London plane, bamboo, Fenix, Forbo, Richlite, Durat, Resilica and other surface materials. Our collections are chosen for longevity, sustainability, tactile quality and how they feel in a home.
Do you use real wood veneers?
Yes. Our timber collections use genuine European veneers pressed onto birch plywood cores. As a natural material, variation in grain, colour and character should be expected and celebrated.
Why don't you offer hundreds of colour and material options?
We've intentionally curated a smaller collection of materials that align with our values around longevity, sustainability and calm design. We believe fewer, better choices often lead to more confident decisions.
Can I order samples?
Yes. We strongly recommend ordering samples before making final decisions, as natural materials can vary in tone, grain and texture.
Will natural materials vary?
Yes. Variation is part of the beauty of real wood and living materials. Grain, tone, flecking and surface character can differ from sample to sample and from project to project.
Design & ordering
Do I need a kitchen plan before contacting you?
No. If you already have an IKEA, Howdens, Magnet, Wren or DIY Kitchens plan, that is helpful. If not, we can still talk through your ideas and help you understand the next best step.
Can you work with my IKEA plan?
Yes. IKEA Metod cabinetry is one of the systems we work with most often. You can send us your IKEA planner link or PDF so we can quote accurately.
Can you help with layout and design decisions?
Yes. We offer design support to help with materials, flow, storage, handles, proportions and overall direction. Our approach is calm and staged, so decisions can settle before anything is locked in.
Do you offer home visits?
Yes. We offer home visits as part of our design process packages. Visiting your space allows us to better understand how you live, identify opportunities and discuss materials, storage and layout ideas in context.
Can I visit before placing an order?
Yes. You are welcome to visit our Clerkenwell studio in London or arrange a call with us to discuss materials, samples and your project.
Do you have a showroom?
We have a display space within House of Estila in Farringdon, London, where you can view a selection of materials, worktops and furniture samples. Visits are recommended by appointment.
Can I change my order after placing it?
Because everything is made to order, changes cannot usually be accepted once an order has been confirmed. We will always help you check the details carefully before production begins.
Lead times, delivery & installation
What is your lead time?
Our usual lead time is around 6–8 weeks, depending on the material, order size and workshop capacity. We will confirm the expected timeline when quoting.
Do you deliver?
Yes. Delivery is quoted depending on the size of the order and delivery location.
Do you install?
We do not currently offer a standard installation service for every project. Many clients use their own kitchen fitter or installer. Where helpful, we can provide guidance for your installation team.
Can my installer fit your fronts or furniture?
Yes. Our products are designed to be fitted by a competent kitchen fitter, joiner or installer. We can provide relevant information to help them understand the details.
What happens if something arrives damaged?
Although rare, if something arrives damaged during transport, please notify us as soon as possible with photographs. We will work with you to resolve the issue quickly.
Do you offer a guarantee?
Yes. We stand behind the quality of our workmanship and are always happy to discuss any concerns should they arise after installation.
Pricing & quotes
How do I get a quote?
Send us your plan, measurements, material preferences and any inspiration images. If you are still early in the process, you can simply tell us what you are hoping to create.
Why do prices vary so much?
Final pricing depends on the size of your project, material choice, number of fronts and panels, handle details, cabinetry, delivery and any bespoke design work.
Why are your products more expensive than standard kitchen doors?
We use high-grade materials, FSC-certified timber products, carefully selected veneers and low-volume manufacturing. Our products are made in Sussex rather than imported at scale, and many include details such as matched grain, bespoke sizing and specialist finishes.
Why don't you publish exact prices for every product?
Most projects are highly dependent on material choices, dimensions, cabinetry type and design details. Rather than providing misleading starting prices, we prefer to offer transparent example projects and tailored quotations.
Do your prices include VAT?
Unless stated otherwise, our quoted project prices include VAT.
Do I need to pay a deposit?
Yes. Payment terms will be confirmed with your quote. Most projects are paid in stages, with the balance due before delivery or collection.
What makes KindRoot different?
KindRoot was built around the belief that homes should support wellbeing, not just look beautiful. We focus on natural materials, thoughtful design, sensory comfort, longevity and creating spaces that feel calm to live in. We believe good design should make everyday life easier, not more complicated.
Still not sure where to start?